Shipping and delivery policy
Shipping and Delivery:
• To receive your order as soon as possible, we ask that you be careful in providing us with the following data: full name, mobile number, detailed address (city - district - street - building) and zip code.
The management of the Realam store has the right to communicate with the applicant directly through the phone or the WhatsApp application in the event of an error in the information without the customer incurring any additional fees
The realam store management has the right to cancel the order if it is suspected that it is a fraudulent request.
You deliver your order to your door via Aramex or DHL, and you can request to receive your order from their offices by contacting you.
The Realam store deals with Aramex and DHL to deliver your shipments outside the Hashemite Kingdom of Jordan.
When completing the reservation on the Real Group website, you will be shown the choice of shipping methods, either Aramex or DHL
After placing the reservation data of the name, state, city, zip code and phone number, the shipping prices will be cleared to you, and the customer can choose the shipping company that suits him.
Note: Customs and clearance fees are borne by the customer. Fees and customs differ from one country to another.
Within Jordan 24 hours after order confirmation
Outside Jordan from 3 working days to 14 working days, which differ from one country to another.
Cash On Delivery
When you choose a payment method upon receipt, additional fees will be applied and each country has fees. To know the fees, contact us before booking, noting that the fees will be inclusive of customs and clearance fees.
When the order is shipped, the shipment number will be updated for your order in the “My Orders” section on the store as soon as it leaves the warehouse of the Realam store and sent to you via e-mail. You can track your order by logging into the website Aramex Or a company DHL And enter the shipment number.