The Relam Group site provides you with a unique shopping experience, and therefore it is necessary to mention the terms and conditions that relate to your use and your access to any page of the Relam Group site and all the pages, links, tools and the characteristics of them
By entering, browsing and using our website or any of our applications through any platform and / or by completing your request, you have read and agree that you have read, understood and agreed to the terms and conditions set forth below.
Communicate with us
- You will be notified of any updates related to your request via the e-mail that you registered during registration on the site or that you updated later.
- Communication with us is through e-mail or through our Facebook page or through our phone number which is “00962791068653” or through the “Contact Us” link on the site.
- You can contact the customer service team to make amendments to your request that require a quick action on any of the communication platforms with us.
Sign up and register
- The customer is allowed to register only one account and the Relam store has the right to suspend any multiple accounts per customer.
- Relam has the right to verify the customer's identity through any communication channel.
- The customer is fully responsible for ensuring the specifications of the product mentioned on the sales page to ensure that the request matches the mentioned product (s).
- Coupons and discount codes are valid for one use only. The customer cannot use more than one code / coupon per order.
- No code or coupon can be exchanged for cash.
Review and purchase
- The customer has the right to cancel the order before payment and once the payment is made, the cancellation may not be allowed, depending on the status of the purchase, as the cancellation of the order is not available once the purchase is completed.
Return and refund the value of the order
- Realam Group store guarantees that the product will be delivered in the same condition mentioned on the sales page.
- The Relam Group store is responsible for delivering products with the same specifications that you clarified upon ordering.
- In the event that you want to return your order, just kindly contact us and explain the reason for returning the order, and we will respond to you and take steps to return the request
- In the event that a request to return any product is approved, the product must be in its original condition and it must be returned within the period specified by the Real Group store, which is 7 days after completing the purchase.
- There is no possibility to return some products to maintain the general health
- Relam Group store only guarantees defects caused by wrong shipping
- In the event that a damaged order is received from the shipping company, it must be reported within two days from the date of receiving it (including the regular and official holidays) until the necessary action is taken. If this is not done within the prescribed period, the complaint will not be taken
- The refund will be made in the same way as you have paid.
- The refund of the amount paid to your credit card will take place within 5 to 10 working days, according to the bank, which is responsible for the entire process and not the Real Group store.
- The number for any transfer of funds to your credit card will not be available from us.
- ome damage to the product's packaging may occur as a result of the shipping process, in this case, the Relam Group store will not be responsible for returning the item or refunding its value as long as the product is intact.
Circumstances beyond our control
Relam store is not responsible for lost or damaged purchases due to circumstances beyond our control. These circumstances not only include natural phenomena such as earthquakes, hurricanes, storms, floods and fog, but also fires, aircraft crashes, wars, revolutions, production problems, power cuts, communication methods or any other disruption, governmental or non-governmental, any damage to the shipping process, even if it is known to Marwani or A process of damage or scanning of the electronic image or information and records as a result of electrical and magnetic problems. - Realam Group deals with a local broker (shipping companies) to deliver your orders, and these companies are the only ones responsible for their employees and representatives, not the Real Group store. But Realam Group makes sure and follows up the quality of service Provided to their customers by these companies.
All terms and conditions are subject to change without prior notice