Return policy
  • We are keen to provide our customers with the best refund policy, your purchases are redeemable and refundable within 5 days of arrival. All you have to do is:
    Ensure that it remains in its original condition and in the event that it is returned to us without its original condition, the site is not responsible for compensating you or replacing the product for you.
  • Contact our team via WhatsApp 00962791068653 and tell them your order number, the products you want to exchange, and the new products you want to obtain, and they will serve you as soon as possible.
    If you are in the Hashemite Kingdom of Jordan
    Upon replacement, our team will send the new products with one of our representatives and replace them for you as soon as possible
  • In the event of a return, one of our representatives will receive the returned products
    Our team will ask you to provide your bank account information
    The amount will be transferred to your bank account within 5 working days of our receipt of the returned products
    Being outside the Hashemite Kingdom of Jordan
  • Delivery and shipment of goods to be returned or exchanged at the following address:
    Company name: - Relam Corporation for the sale of tea and herbs
    Location: Jordan - Amman
    Queen Rania Al Abdullah Street - Complex No. 410

 

  • Our team will ask you to provide your bank account information
    The amount will be transferred to your bank account within 5 working days of our receipt of the returned products
    The cost of shipping, exchange and return inside and outside the Kingdom
  • All requests for return and exchange in the event of an unintended mistake by us, we do it for free, and the customer does not bear any additional costs
  • Replacement or refund desired by the customer, the customer will bear all shipping and delivery costs.